Our Story
Empowering NDIS Journeys with Knowledge, Compassion & Expertise
Im Online was founded in January 2019 by a parent navigating the complexities of the NDIS to support their own children. What started as lived experience has grown into a dynamic, multidisciplinary team dedicated to supporting others on their NDIS journey.
We understand how overwhelming and confusing the NDIS can be. That’s why we exist — to make it simpler, more accessible, and truly person-centred.
Meet the Team
Our integrated team brings together a range of skills and experiences to support you holistically:
Mentors (Educators): Help you understand the NDIS, develop action plans, and guide you through key stages and documentation.
Support Coordinators: Connect you with providers, build your capacity, respond to crises, and ensure your plan works for you.
Occupational Therapist: Provides functional assessments and planning to support daily living, community access, and capacity building.
Each member of our team brings their own professional expertise, combined with lived experience, to support participants, families, and carers in practical, compassionate, and tailored ways.
About Us
Our Mission
To empower individuals and families to confidently navigate the NDIS through informed guidance, practical tools, and compassionate support — enabling every participant to live a life that reflects their goals, their values, and their potential.
Our Values
Empathy & Lived Experience
We’ve been where you are — and we care deeply.Education & Empowerment
Knowledge is power. We share what we know to help you take control.Inclusivity & Individuality
We embrace your version of “normal,” not someone else’s standard.Collaboration & Respect
You are the expert in your own life. We work with you, not just for you.Family First
We understand the vital role families play in support and decision-making. We honour and prioritise the needs, values, and wellbeing of both participants and their families in everything we do.
Why Choose Us?
Because at Im Online, we don’t just know the NDIS — we live it. Our approach is hands-on, person-first, and focused on creating real change. Whether it’s your first plan or your fifth, we’re here to walk beside you and help make your journey smoother, more informed, and better supported.
