How We Work
We don’t believe in one-size-fits-all. Our approach is grounded in:
Embracing your version of “normal”
Working collaboratively with participants, families, and carers
Focusing on solutions, not barriers
Providing education, tools, and strategies to empower your decision-making
Why Choose Im Online?
Because we’ve been there. We understand the overwhelm, the complexity, and the emotional toll. But we also know what’s possible with the right team around you. Through empathy, knowledge, and practical support, we help turn NDIS potential into real-life outcomes.
Let’s build a path that works for you.
📞 0475 049 458
📩 contact@imonline.au
🌟 What Our Clients Say
We’re proud of the relationships we build and the lives we help transform. Here's what some of our amazing participants and families have said about working with us:
"The passion and knowledge this team brings is incredible. Thank you for making the NDIS feel human."
— Ian T
"Six years of incredible support for my son. Jeanette and the team go above and beyond—highly recommend!"
— EB
"Lisa is terrific and a pleasure to work with!"
— Brett B
Work With Us
Are you an NDIS provider who shares our values?
At Im Online, we’re always seeking to connect with ethical, participant-focused services that can help meet the diverse needs of the people we support.
Whether it's therapy, plan management, housing, or specialised support — we actively source trusted providers to ensure our clients have real choice and access to the right supports at the right time.
We welcome collaboration with like-minded professionals who prioritise quality, communication, and participant outcomes.
If you’re committed to working with integrity and care, we’d love to connect.
Let’s explore how we can support each other’s work — and most importantly, the people we serve.
